Pizza Box Help Centre
Here are the questions we hear most about quotes, proofs, artwork, delivery and payment. If yours is not here, ask us and we will reply within one working day.
How do I reach the team?
Call or WhatsApp +44 7578 382054, or email info@thepizzaboxes.co.uk. We answer Monday to Friday, 9 am to 5.30 pm UK time.
Every request gets a reply within one working day. Phone and email details are on our contact page with phone and email.
What should you send us?
Tell us the pizza size, the box style, how many boxes you need and the delivery postcode. Say whether you want plain board or print, and which panels the print goes on.
Attach your logo if you have one. The pizza box quote request form lists every detail we need, so nothing gets missed.
Help topics
How do I start an order with you?
Send us your sizes, quantities, board and print choices through the quote form, by email or on WhatsApp. We reply with a price by email within one working day.
Can I order more than one box size on the same quote?
Yes. List each size and quantity and we price them all on one quote. You see the full cost before you approve anything.
Can I order online and pay at a checkout?
No, the site has no checkout. We price every order on a quote sent by email, and you approve a proof before anything is printed.
How is the price of a pizza box order worked out?
The price depends on box size, board, print and quantity. Boxes start from £0.25 a box, and your quote shows the cost of your exact job.
Do your prices include VAT?
No. All our prices exclude VAT, which is added on top. Keep that in mind when you compare quotes from different suppliers.
Does delivery add anything to the price?
No. Delivery to UK mainland addresses is free and tracked, so the price on your quote covers the boxes and getting them to your door.
What is the smallest run you will print?
Our minimums are low and we set them for each job, because they depend on size, board and print. Tell us the quantity you have in mind and your quote will say whether it works.
Can a new pizzeria with low volumes order printed boxes?
Yes. Because minimums are quoted per job, a new shop can start with a short printed run. You can order again once you know how fast the boxes go.
Which artwork file formats can you print from?
A vector file such as PDF, AI, EPS or SVG gives the sharpest edges on corrugated board. A high-resolution PNG or JPG can also work, and we will tell you if a file is likely to print soft.
What if I have no logo or artwork ready?
Send a sketch, a photo of your shop sign, or just your name and the colours you like. You can also try layouts on the Design Your Pizza Box page before you ask for a quote.
Can my print match an exact brand colour?
Send the colour code you use and we will match it as closely as the board allows. Colours look a little deeper on brown kraft than on white board.
Can I see the board before placing a printed order?
Ask when you request your quote and tell us what you want to check, such as board thickness or the kraft colour. We will reply with what we can send for your job.
What does the free design proof show?
The proof shows your artwork placed on the box. You can check position, spelling and colours before anything is printed, and the proof costs nothing.
Can I ask for changes after seeing the proof?
Yes. Tell us what to move, resize or recolour and we will send a new proof. Nothing goes to print until you approve it.
When does production start?
Production starts when you approve the proof and takes 4 to 6 working days. After that, delivery to UK mainland addresses takes 2 to 3 working days.
Can you speed up production for an opening date?
Tell us your date when you ask for a quote. Production takes 4 to 6 working days from proof approval, so the quicker you approve the proof, the more likely you are to make your opening.
Which addresses do you deliver to?
We deliver to UK mainland addresses only. Delivery is free on every order and comes with tracking.
How many working days does delivery take after printing?
Once production is finished, boxes reach UK mainland addresses in 2 to 3 working days. Every parcel is tracked, so you can make sure someone is in when it arrives.
How do the boxes arrive?
Boxes arrive flat. A full delivery stacks against a wall, and you fold each box up at the counter when you need it.
What happens if boxes arrive damaged or misprinted?
Report it within 10 days with photos and we will reprint or refund the affected boxes. Our returns and reprints policy page explains each step.
What counts as a misprint?
A misprint is print that does not match the proof you approved, such as wrong colours, missing text or artwork in the wrong place. Changes you decide on after approving the proof do not count as misprints.
When do I pay for my order?
You pay after you approve the proof. Payment details come with your quote.
How should I store flat pizza boxes?
Keep them flat, off the floor and away from damp, steam and direct oven heat. Board that soaks up moisture loses its shape and is harder to fold neatly.
How many boxes should I order at once?
Order enough for a few busy weeks without overfilling your storage. Count how many boxes you use on a busy weekend, then reorder early enough to allow for production and delivery.
How do I reorder the same printed box?
Reply to your last quote email, or message us with the size and quantity. We will confirm the approved artwork with you and send a new quote within one working day.
Can I change my design on a reorder?
Yes. Send the new artwork and we will make a fresh free proof. Printing waits until you sign it off.
Your question is not here? Ask on WhatsApp or call +44 7578 382054.
Tell us what you bake
Send your pizza sizes, a rough quantity for each and your logo. We reply by email within one working day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.