Returns and Reprints
If your boxes arrive misprinted or damaged, we put it right with a reprint or a refund. Report it within 10 days of delivery and send photos.
What is our reprint or refund promise?
Misprints or damage reported within 10 days of delivery are reprinted or refunded. We need photos so we can see the problem and fix the cause.
This covers every box we make, plain or printed, in any size or board. A reprint goes back through production and free tracked delivery, while a refund closes the order.
What counts as a misprint or damage?
We judge every claim against the proof you approved. If the boxes do not match it, that is on us.
- Wrong artwork or missing print compared with your approved proof
- Colours that clearly differ from the approved proof
- Print in the wrong place, such as on the base instead of the lid
- The wrong box size, board or board colour against your order
- Boxes crushed, torn or wet when they reach you
- Fewer boxes than your order states
Slight shade changes between a screen and printed board are normal, especially on brown kraft. Our guide to printing your logo on a pizza box explains why.
How do I report a problem with my boxes?
Report it as soon as you open the bundles. Spotting a fault before a busy weekend gives a reprint time to reach you.
- Keep the affected boxes and their packaging
- Take clear photos of the print, the damage and the bundle labels
- Email info@thepizzaboxes.co.uk or message us on WhatsApp within 10 days of delivery
- Include your name, order details and how many boxes are affected
- We reply and agree a reprint or refund with you
You can also call us through our contact page with phone details.
Can I return boxes if I change my mind?
No. Boxes printed to an approved proof are made to order with your artwork, so nobody else can use them. A change of mind is not covered.
That is why the proof matters. Check spelling, phone numbers, colours and size before you approve, and ask for another proof if anything looks off.
Unsure on size? Check the pizza box sizes in inches and mm before you sign off.
Questions
How many days do I have to report a misprinted pizza box?
You have 10 days from delivery. Send photos within that window and we will reprint or refund.
Do I need photos to claim a reprint?
Yes. Clear photos of the fault and the bundle labels let us check the boxes against your proof and fix the cause.
Will a reprint go through the full production time again?
Yes. A reprint is made to your approved proof in 4 to 6 working days, then delivered free and tracked.
Can I get a refund instead of a reprint?
Yes, if a reprint does not suit you. Tell us which you prefer when you report the problem.
Is a colour that looks slightly different from my screen a misprint?
Not usually. Screens glow and board does not, so slight shade changes are expected. A colour that clearly differs from the approved proof does count.
What if I approved a proof with a typo on it?
Boxes that match the approved proof are not a misprint, so the typo is not covered. That is why we ask you to check every word first.
Are boxes crushed on the way to me covered?
Yes. Damage on arrival counts if you report it within 10 days of delivery with photos of the boxes and packaging.
Do I have to send faulty boxes back to you?
Keep them until we reply. We will tell you whether we need them back or whether photos are enough.
What if only part of my order is misprinted?
We deal with the boxes affected. Tell us how many are faulty and we reprint or refund that part of the order.
Where can I see the timings for a reprint delivery?
Reprints follow the same timings as a new order. Our delivery and lead times page sets out each stage.
Your question is not here? Ask on WhatsApp or call +44 7578 382054.
Tell us what you bake
Send your pizza sizes, a rough quantity for each and your logo. We reply by email within one working day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.